Help
Quick answers
Find the relevant guide or open the part of the app you need.
Where should I start as a buyer?
Start with the investor guide for the route from finding an asset to reviewing it and opening your portfolio.
What does a particular token give me?
Read the documents attached to that issuance. The asset guide explains the available instrument; an issuance's own documents describe its specific terms.
Do I need to verify my identity to buy tokens?
Buying tokens does not require identity verification unless the class is KYC-gated. Buying or receiving a KYC-gated class requires an approved investor passport for the receiving wallet. Converting tokens into company shares requires KYC. Physical delivery also requires KYC.
Where can I sell tokens I already hold?
The OTC guide explains creating, funding and filling an offer, with a direct link to the trading screen.
Can I convert tokens I own into company shares?
Verified holders can request conversion for eligible holdings. Review the issuance terms and track the request in Portfolio; ownership of a token does not complete the legal conversion by itself.
My wallet submitted a transaction but the app still shows pending. What now?
Keep the receipt and use the available retry-record action. First verify the existing purchase, deposit or sale address; do not send the same funds again just to update the app record.
Where are the risks and legal terms explained?
Read the risk disclosure before deciding to participate, alongside the documents for the selected issuance.
How do I submit an asset for issuance?
The issuance guide covers the shared process and directs you to the application.
I need help with a specific case. Where do I go?
Use the contact form for questions about your project or a step in the app.