Understand what you own.

Procedure

How do I create an account and complete verification?

Start by signing in with email, Google or a wallet. Email and Google let you create or access an account without a wallet. Open Verification and choose Individual (KYC) or Company (KYB). After submitting your details, use Start verification to accept the terms and upload the requested documents; Details received is not approval. If the status says more information is needed, use Continue verification for the requested documents or Update my details for corrections. A pending submission is under review; a rejected or suspended verification directs you to the compliance team. Verification belongs to your account, while an investor passport is issued separately for a linked wallet. Completing verification does not enable financial services that are currently paused.

Material: Manci sign-in and verification interface · 2026-11-07 · Account access, document submission and status-specific next steps; interface reviewed on this date

• Verification · Sign in to get verified; Individual (KYC) and Company (KYB); verification status
• Privacy Policy · 3. Personal data we collect
• Issuing an asset · The issuance process

Explanation

What can be tokenized?

The guides cover company interests, debt, real estate, royalty rights, revenue share, fungible goods, unique physical assets and bespoke structures. The right differs: a debt claim is not company membership, rental income is not property title, and a delivery right is not a dividend. A listed category is not confirmation of a live offering or approval in your jurisdiction. Start with the relevant fact sheet and the terms of the actual issuance.

• Compare asset types
• Discuss a custom asset

Policy

Can I cancel a confirmed purchase or get a refund?

For the primary sales described in the published mainnet Terms, a confirmed purchase cannot be cancelled and the programs have no instruction that refunds its price. Any claim for money back is against the issuer under the offering document. That describes the transaction mechanism and the stated contractual route; the Terms also preserve liability that applicable law does not allow them to limit. Review the documents for your actual issuance and send a case-specific complaint through the legal contact or contact form, with the transaction and sale reference. An app record still showing pending is a different issue: keep the existing receipt and use the available recording-recovery route instead of paying again.

Material: Manci mainnet Terms of Service · 2026-10-03 · 7. Primary sales; 17. Liability; 19. Complaints and notices

• Terms of Service · 7. Primary sales; 17. Liability; 19. Complaints and notices
• Quick answers · My wallet submitted a transaction but the app still shows pending. What now?
• Contact & support · Send an inquiry

Procedure

How do I contact support or ask for a review?

Use Contact & support for a project question or help with a step in the app. Describe what you were trying to do and where you got stuck. For a complaint or legal notice, use the legal contact published with the Terms or the contact form, and include the relevant wallet address and transaction or sale reference. If you believe an automated sanctions, location or verification-expiry refusal is wrong, ask for a person to review it; the Privacy Policy provides that review route. Send personal-data requests to the privacy contact and vulnerabilities to the security contact. The contact page lists the available channels; this assistant cannot inspect or decide your case.

Material: Manci mainnet Terms of Service · 2026-10-03 · 19. Complaints and notices

Material: Manci mainnet Privacy Policy · 2026-10-03 · 5. Automated checks; 14. Contact

• Contact & support · Send an inquiry; Company and legal contacts
• Terms of Service · 19. Complaints and notices
• Privacy Policy · 5. Automated checks; 14. Contact
• Security & compliance · Reporting a vulnerability

Procedure

How does token conversion into a registered interest work?

The documented workflow is: check the beneficiary and conversion terms, place the required tokens in escrow, execute the legal company-interest transfer and obtain registry evidence, then have the authorised operator record the evidence and retire the relevant tokens. Records are reconciled afterwards. In Serbia the company registry is APR. The smart contract can handle token custody and burning; it cannot perform the legal transfer or update APR by itself. The exact documents and sequence are agreed for the issuance.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 13: Conversion into registered ownership

• Legal structure
• Custody & delivery

Explanation

Is Manci live, and can I transact now?

Implemented features and currently enabled public operations are different. The November 2026 presentation describes a mainnet pilot with onboarding and browsing available, while new financial operations were paused at that snapshot. Older guides describe devnet. This knowledge base cannot confirm today's deployment or permission to transact: check the network and notices in the app and confirm the specific operation with the team. Devnet test tokens have no economic value.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 16: What is implemented and what is available

• Confirm current availability

Explanation

Has the token-to-ownership process been demonstrated?

The November 2026 presentation documents a Serbian pilot with an APR ownership-change decision and a separate Solana custody-and-burn record linked by the document hash. Those are distinct legal and blockchain records, with separate dates; the legal decision preceded the token burn. This demonstrates that specific case, not automatic registry updates or approval of every future issuance. Ask the team for the appropriate public evidence and the terms relevant to your proposed issuance.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 4: The documented pilot

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 7: The APR decision is anchored in the conversion

• Ask the team for pilot evidence
• Legal structure

Explanation

Which documents establish my rights?

Read the documents for the exact asset and class: who owes the obligation, what the token represents, conversion and transfer conditions, and any security or income rights. The document library distinguishes fixed, server-verified versions from historical references. A file hash links a record to exact document bytes; it does not independently prove legal validity or regulatory approval. A primary purchase records the document version accepted at that time.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 7: The APR decision is anchored in the conversion

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 10: Token issuance

• Whitepapers & disclosures
• Investor guide · Before your first purchase

Explanation

Who holds tokens during a transaction or conversion?

Supported sale, OTC and conversion workflows use program-controlled escrow accounts. The program checks the parties, asset, deposited amounts and permitted actions. Legal execution and evidence review remain responsibilities of the authorised participants. Return or cancellation depends on that route's state, terms and deadline; escrow does not mean every deposit can be refunded immediately or that an off-chain obligation is automatically fulfilled.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 13: Conversion into registered ownership

• Custody & delivery
• Security & controls

Explanation

What does tokenization cost?

Separate platform fees from legal structuring, incorporation, filings and transaction costs. The published pricing page describes a launch phase without platform fees and third-party work quoted per engagement. That is not an all-inclusive quote or a promise of permanently free service. Request a current written quotation covering the instrument, jurisdictions, documents, distribution and ongoing servicing before work begins.

• Fees & costs
• Request an engagement quote

Explanation

Do tokens pay dividends or a guaranteed return?

Income rights depend on the instrument; not every token pays dividends, interest or revenue share. The terms define who is entitled, the calculation and timing. Distributions require actual funding by the issuer: a smart contract can distribute deposited funds but cannot create missing revenue. Some payout rights follow a fixed recipient snapshot, not the current token holder. Neither tokenization nor a pledge guarantees profit or recovery.

• Income distributions
• Governance and payout rights
• Risk disclosure

Explanation

Can I invest from my country?

Eligibility is assessed for the selected offering and wallet, including identity status, jurisdiction, expiry and any instrument-specific restrictions. Application geographic controls and on-chain wallet rules are different layers; accessing the website is not an eligibility approval. The knowledge base cannot approve a country or person, and a VPN does not establish legal eligibility. Ask the team about your residence, issuer and intended instrument before committing funds.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 11: Investor verification and wallet eligibility

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 15: Geographic access and jurisdiction rules

• Eligibility & passports
• Contact & support

Procedure

How can my company start tokenizing?

Start with the issuer guide and describe the company, asset, rights you want to issue, jurisdictions, amount and intended recipients. An equity raise has an application route; other structures start with a team discussion. The process covers KYB and authority review, legal/commercial terms, documents, asset and class registration, then the approved distribution route. Registration alone does not complete KYB or authorise a public sale.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 10: Token issuance

• Issuing an asset
• Issuer registration & KYB
• Apply for an equity raise

Policy

Why do I need KYC and a wallet passport?

KYC reviews the investor's identity; KYB reviews the issuing business. Wallet eligibility is a separate record, with status, jurisdiction and expiry. Verifying an account does not automatically approve every wallet or every offering. Use the verification page for account checks and Portfolio to review the connected wallet's status. Identity documents remain off-chain; do not paste passports, identity numbers, seed phrases or private keys into this assistant.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 11: Investor verification and wallet eligibility

• Investor guide
• Eligibility & passports
• Privacy policy

Explanation

Which lawyers or law firms work with Manci?

Manci has a legal team for structuring instruments and preparing documentation. For your issuance, ask the team to confirm the responsible lawyer, country, scope of work and quotation. The reviewed materials do not establish a universal law-firm mandate or representation in every country; the engagement needs to be confirmed for your case.

Material: From token to registered owner · 2026-10-22 · Slide 9: A lean team, raising a seed round — legal roles only; no country-specific engagement mandate

• Contact the legal team · What happens next
• Legal structure

Explanation

Does the legal structure mean the product is licensed or risk-free?

No such conclusion follows from a token, document hash, company registration or pledge record. The relevant authorisations and disclosures must be checked for the exact issuer, instrument, service and jurisdiction. Internal security review is not an independent external audit. The materials describe issuer, liquidity, legal and software risks, including total loss. The assistant explains documented processes; it cannot issue a legal opinion, confirm a licence, calculate your tax or recommend an investment.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 6: APR registered security for a token claim

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 16: What is implemented and what is available

• Risk disclosure
• Security & controls
• Ask about your specific case

Policy

Can Manci pause activity, freeze proceeds or move tokens without my signature?

Yes. The published mainnet Terms allow an administrator to move a holder's units without the holder's signature into a burn-only quarantine of the same share class in these circumstances: - On any class, when the holder's wallet is blocklisted. - On a KYC-gated class, when the holder's passport was revoked or expired at least 30 days earlier. Quarantined units are not returned on-chain, even if the wallet is later removed from the blocklist. These disclosed operator powers are distinct from an ordinary wallet transfer. Administrators can also pause areas of platform activity and freeze an issuer's proceeds. A pause leaves supported exits available; it does not add a refund mechanism. During an issuer proceeds freeze, money already paid into that issuer's sale remains in escrow and buyers keep their units. Review the Terms and Security page and contact the team about a specific restriction.

Material: Manci mainnet Terms of Service · 2026-10-03 · 9. What the Operator can do without your signature

• Terms of Service · 9. What the Operator can do without your signature
• Security & compliance · When tokens can be clawed back; Platform controls
• Contact & support · Send an inquiry

Explanation

Is Manci integrated with Metaplex or another partner?

The November presentations discuss proposed Metaplex integration routes and compatibility tests. They do not prove a working integration, commercial agreement or endorsement. Sharing Solana or Token-2022 does not establish compatible identity, transfer, escrow or metadata behaviour. Any adopted token protocol would still leave issuer documentation, legal conversion and operating accountability to the responsible parties. Ask the team for the status of a named integration.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 18: Integration with Metaplex

Material: Manci × Metaplex — Technical Integration & Migration · 2026-11-05 · Slide 2: Three routes on the same Solana network; slide 6: Responsibilities after protocol adoption

• Ask about integrations
• Share classes & Token-2022

Explanation

My transaction is pending in the app. Should I pay again?

Do not repeat a purchase or deposit just to update its app record. Keep the existing transaction receipt and check its network and status first. Blockchain settlement and app recording are separate; a recording delay does not establish that the payment failed. Use the available retry-record or recovery action for the existing operation, or contact support with its public transaction signature. Never share private keys or recovery phrases.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 17: System responsibilities

• Quick answers
• Recovery guide

Policy

How is my data handled, and can I access or delete it?

Depending on the law that applies, you may request access, correction, deletion, restriction or a portable copy of your personal data. Write to the privacy contact on the Privacy Policy page; the team may ask you to prove the data is yours. Some records must be retained for legal obligations or claims. Identity documents are kept off-chain. Wallet transactions, balances and other on-chain records are public and permanent, so deleting an account does not erase the blockchain. For Ask Manci, generated answers send your current question, up to two earlier questions and relevant references to Anthropic through the Claude API. Manci holds the chat in page memory and does not store or log questions or answers; clearing the chat or reloading clears that local conversation. Hosting and AI providers process requests under their applicable terms. Keep identity documents, wallet secrets and confidential information out of the chat.

Material: Manci mainnet Privacy Policy · 2026-10-03 · 2. The blockchain is public and permanent; 8. How long we keep it; 10. Your rights

Material: Ask Manci privacy notice · 2026-11-07 · Provider processing, page-memory conversation and data limits

• Privacy Policy · 2. The blockchain is public and permanent; 8. How long we keep it; 10. Your rights
• Ask Manci privacy notice · Ask Manci: how questions are handled

Explanation

Where is the Manci platform operator registered?

The published mainnet operator record identifies Manci International Ltd., incorporated in the British Virgin Islands, company number 2219023. The mainnet service Terms use BVI law and courts. The platform operator is distinct from the issuer and the company whose shares are tokenized: their jurisdictions and the legal transfer process are determined by the specific issuance. A Serbian company-interest pilot does not make the platform operator a Serbian company or establish worldwide offering permissions. See Company & licence and the applicable Terms for the published details.

Material: Published Manci mainnet operator record · 2026-11-07 · Platform entity, governing law and issuer distinction

• Company & licence
• Terms of Service

Explanation

What protects the token holder if the issuer does not perform?

The instrument defines the issuer's obligations and the holder's enforcement route. Some structures include a registered pledge over a company interest, but its beneficiary, secured claim, amount and scope must be checked for that issuance. A pledge documented for one pilot is not blanket collateral for every token holder or future issuance. Legal recourse can take time and cost money; a registered claim does not guarantee recovery.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 6: APR registered security for a token claim

• Legal structure
• Risk disclosure · Conversion runs through an off-chain legal process

Explanation

Can I sell without converting into company ownership?

The supported OTC model lets a holder offer tokens for sale instead of converting, subject to the instrument, transfer policy and an enabled trading route. A funded offer can exchange payment and tokens through escrow. A listing is not a buyer, an active market or a guarantee of liquidity. You may be unable to sell at the desired price, time, or at all; confirm current market availability in the app.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 12: Asset discovery and trading

• OTC trading
• Risk disclosure · These instruments are illiquid

Explanation

Do I need a Serbian SPV?

An SPV is an entity established for a defined purpose. Manci's public materials discuss Serbian SPV structures, but the required entity and its relationship to the underlying asset must be established for the chosen instrument. Do not assume that registering a Serbian company makes a foreign offering lawful or that every asset needs the same structure. The engagement should identify the issuer, obligated parties, underlying company or asset and applicable documents.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 3: How the token relates to the company

• Legal structure · Built per issuance, not assumed once
• Fees & costs

Explanation

In which countries can Manci operate?

The reviewed materials document a Serbian company-interest pilot. They do not establish a verified worldwide list of authorised offerings, licensed services or supported investor countries. Availability must be confirmed for the issuer's country, the underlying asset, the instrument and the investor's residence/status. A country appearing in a presentation, country selector or team biography is not proof that an offering is permitted there. Send those details to the team for a specific assessment.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 15: Geographic access and jurisdiction rules

• Discuss your jurisdiction
• Legal structure · Working through a specific structure

Explanation

How long does issuance or conversion take?

The materials do not establish a fixed completion time. Issuance and conversion depend on the entity, instrument, jurisdictions, completeness of documents, review and any required registry steps. A fast token transaction does not imply an equally fast legal process. For an estimate, provide the company and asset, desired rights and size, investor countries and existing legal documents through the contact route; use the designated private upload flow for sensitive documents.

• Issuing an asset
• Contact & support

Explanation

Does buying a token make me a company owner?

Holding a token gives the rights defined in that token's issuance instrument. For a convertible company-interest token, this can include a right to acquire a registered company interest. Registered membership follows a separate legal transfer and registry process; moving tokens between wallets does not itself update the company register. Check the issuer, underlying company, rights, unit ratio and conversion conditions in the specific issuance documents.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 3: How the token relates to the company

• Legal structure · Built per issuance, not assumed once
• Company ownership

Explanation

How much of a company does one token represent?

There is no universal ratio: the issuer defines the selected company portion and the percentage represented by each token in the instrument. Illustratively, a 20% portion at 0.001% of the whole company per token gives 20,000 tokens. Then 1,000 tokens represent rights to 1% of the whole company, or 5% of that token pool. These are example figures, not an offer or automatic registered ownership.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 8: Partial company tokenization

• Share classes & supply
• Company ownership

Policy

Can tokens be transferred freely?

The transfer policy is defined per token class. Open-mode classes apply source-owner blocklist checks; KYC-gated classes also require the receiving wallet's approved, unexpired passport and permitted jurisdiction. Escrow and issuance routes have additional checks. Holding a transferable token does not by itself make its holder eligible for legal conversion or physical delivery. Read the selected class's terms and current eligibility requirements.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 14: Wallet allowlists and transfer policy

• Security & controls · Transfer checks depend on the class

Procedure

How do vesting and claims work?

Vesting releases an allocation according to the recorded schedule and series conditions. Review your position for the token, exact amount, unlock times, delivery mode and any approval, cancellation or recovery conditions. Use Portfolio's Vesting page for eligible claims. A scheduled amount is not proof that the escrow is funded or that a push executor has delivered it; those states must be checked separately.

• Vesting & claims

Policy

Can Manci recover a lost wallet, and how do I report a security issue?

Your wallet is self-custodial: you control its private keys and recovery phrase. Under the published mainnet Terms, Manci cannot recover a lost key, sign for you or reverse a confirmed transaction; if tokens leave your control, the operator cannot return them to you. Do not put wallet secrets in this assistant. To report a security issue in the app or programs, use the security contact on the Security page and describe the affected page, program or instruction and the steps to reproduce it. Test only on devnet or with your own accounts and assets, never with other people's funds or data.

Material: Manci mainnet Terms of Service · 2026-10-03 · 5. Your wallet, keys and transactions

Material: Ask Manci privacy notice · 2026-11-07 · Wallet secrets and confidential information

• Terms of Service · 5. Your wallet, keys and transactions
• Security & compliance · Reporting a vulnerability
• Ask Manci privacy notice · Ask Manci: how questions are handled

Explanation

What is Manci?

Manci combines legal structuring and Solana software for issuing and managing tokens linked to documented asset rights. The issuance documents define the claim; the platform records tokens, eligibility, escrow and transactions. The platform operator, the asset issuer and the company whose interests are involved are distinct roles. A token does not create legal rights beyond its issuance terms.

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 2: Manci on Solana

Material: Manci — Partner Integration presentation · 2026-11-05 · Slide 17: System responsibilities

• Issuing an asset
• Legal structure